TERMS & CONDITIONS

Price Validity

1) This quotation is an initial estimate and is valid till 48 hrs.

2) The exact price of your project will depend on measurements, scope of work and change in designs / material / finishes. Based on these revisions, you can expect the quote value to rise or drop by approximately 5-15%.

3) To move forward with measurement-based designs, you will have to pay 10% of the estimate shared as a NON-REFUNDABLE ADVANCE.

4) Minimum order value is INR 3,00,000. No order below minimum order value will be accepted.

5) The initial estimates may not include civil, plumbing, gas-piping or electrical work. The exact value of the quote will depend on the site conditions.

6) By default, all lofts will be non-soft close.

7) The final payment has to be completed before the material dispatch from the factory and not before installation.

8) Between 10% and 40% payment stage of your order brand partnered categories such as appliances, lights and loose furniture etc. are subject to price fluctuation and may not be available due to stock issues from the manufacturer’s end. In such cases, you will have an option to choose the other available products.

Installation Checks

1) When civil work is done at site (including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition etc.), hand marks and scratches are bound to occur and cannot be avoided. It’s recommended to have a final coat of paint after completion of all interiors.

Delivery Guarantee

Payment Stages

1. The fixed timeline delivery guarantee period, if applicable, will begin once all 3 of the following stages are complete:

a) You & your MyNestIQ project team have signed off on your design.

b) You have accepted the MyNestIQ Works Contract.

c) The payment for your second installment (50% of quote value) is received.

2. If we don't complete your project within the applicable delivery guarantee period then we will pay you rent (Rs. 5000) for every 10 days of delay, subject to the fulfilment of all the pre-conditions for availing such a delivery guarantee. Please refer to the “Pre-Conditions for Delivery Guarantee” section below to know more about such conditions.

3. Preconditions to our Delivery Guarantee: All items contained in the site-readiness checklist should be complete when we begin the installation process.

4. If an item is not marked with any category symbol in the quotation, then it shall be assumed that it belongs to the “Type A” Category wherein a 45 days delivery guarantee will be applicable.

Pre-Conditions for Delivery Guarantee

The Delivery Guarantee shall not be applicable in the following cases.

1)If the following items are in your scope or the builder’s scope:

a) granite supply or installation;

b) hob and /or chimney supply or installation; or

c) electrical point shifting;

2) If the site has restrictions on work timings during the day.

3) If you are not in full possession of the site and temporary possession has been allowed by the builder.

4) If there is concurrent work being done at the site by any other third-party contractor like Painting, Wallpaper, Wooden Flooring or Carpentry Work during installation, and work being executed by the builder such as civil works, core-cutting, painting etc.

5) The Delivery Guarantee shall not be applicable if there are any changes to designs after the order is in production.

6) If you are living at the site at the time of installation;

7) Abnormal hindrances in execution like Continuous Lack of Power, Non-Working Lifts, No Permission from Builder, etc

8) A force majeure event occurs.

9) OEM replacements due to functional defects found at the time of handover are outside the Delivery Guarantee. The replacements will be done free of cost based on the OEM timeline and MyNestIQ will facilitate the replacements. Eg - hardware, appliances like hob and chimney, accessories, color mismatch or scratches in handles etc.

10) Deep scratches found on shutters after peeling off of protective liners will be replaced by MyNestIQ if they are not removable using polishing agents, but they are outside of Delivery Guarantee.

11) Shade variation for the same color of shutter finish will be replaced based on OEM (like Merino, Associate, Action Tesa etc.) timeline, free of cost, but the same will be outside of Delivery Guarantee. MyNestIQ will facilitate the replacements through OEMs.

12) If the woodwork component of the quote is equal to or greater than INR 15 lakhs then the Delivery Guarantee will not be applicable due to the volume of work involved.

Upto 10-Year Warranty*

1) All your woodwork is covered under the MyNestIQ’s upto 10-year warranty*. This safeguards you against any defect in manufacturing or in installation workmanship.

2) All accessories, hardware and appliances are covered as per the respective Manufacturer’s Warranty Policy.

3) A detailed description of our Warranty Policy is also mentioned in the MyNestIQ Works Contract for your reference. You can refer to the Works Contract when you are making the 2nd installment payment of 40% of the quote value.

MyNestIQ Care

1) For any concerns after project completion and handover, please raise your request through +91-6305245320

2) We provide one service visit to the site, free-of-cost, within 6 months of the project completion and handover, for routine checks which cover moving parts like hinges, channels etc. Our Care team will contact you to schedule the visit. The free service addresses issues like minor alignment, loose parts etc. It also covers general alignment check of all shutters, lofts, the functioning of drawers and all accessories, and any additional concealment of wiring for the TV unit.

3) Since some products are designed to have a lot of moving parts, our products may require occasional re-alignment and servicing. If there are any service and maintenance requests after the free service, they will be taken up on a chargeable basis.

MyNestIQ’s current service visit fee is a sum of Rs. 1200 (Rupees Twelve Hundred only) per visit. This visit includes re-alignment of all products, but without any replacements. This request will have to be raised by the customer through +91-6305245320

4) During this visit, if an item is found to be faulty, the same will be replaced in the below scenarios:

a) If the work involved is only replacement of items covered under warranty, and no other realignment/replacement, the sum of Rs. 1200 will be waived off

b) If the work includes re-alignment of units and/or replacement of items not covered under warranty (due to physical damage, continuous water leakage, rusting, etc), the cost of replacement will be over and above Rs. 1200, and a bill for the same will be provided after the visit.

Cleaning Services

1) Post installation, the following set of services will be done at the site:

a) Dusting, sweeping and mopping of all areas

b) Cleaning of doors of the cabinets to remove pencil marks and dust

c) Cleaning the insides of wooden cabinets

d) Deep cleaning with the use of mechanical equipment is out of scope.

Unloading Services

1) Any movement of materials by stairs above 2nd floor will attract the following additional charges:

a) A fixed unloading charge of Rs. 5000 shall be charged for movement of material from 3rd floor and above where the service lift is unavailable.

b) An additional charge of Rs. 1000 will be applicable for each floor movement of material from the 9th floor and above, where the service list is unavailable.

Cancellation Policy

At MyNestIQ, we wish to see every order successfully completed. However, since we too depend on other stakeholders (such as manufacturers, raw material providers, accessory suppliers), there are instances when we need to make changes to our prices and material offerings. In such situations, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. For all other instances, we would like to draw your attention to the table below:

Notes:

l. Time period is computed from the date of order book (10% payment received by MyNestIQ).

ll. Design Stage: Stage after 10% payment has been made and before the (10%+40%) payment is made, site masking is completed and designs are approved by the MyNestIQ design team.

lll. Production Stage: Stage post 10%+40% payment and before the 100% payment is made.

Brands associated with (but not limited to):

This Brand Association Table is mentioned solely to give you an idea of all the brands MyNestIQ is associated with. Please note that MyNestIQ reserves the right to use a subset of the products of these individual brands in its catalogue. MyNestIQ also reserves the right to change it from time to time.